Q:CHITCO is a factory or a trading company?

A:  CHITCO is a company established in 2005. 100% own a factory, Shenzhen Wisepower

Electronic Co., Limited.

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Q: Do you have your own R&D department?

A: Yes, we have our own R&D department. We develop and design our own sous vide, vacuum blender… and so on.

Q: Do you have your own injection Dept. ?

A: Yes, we have injection Dept., SMT Dept. and Harewar Dept., providing customers with high quality products, such as our sous vide stick, vacuum sealer,  coffer maker, Air Fryer, Vacuum blender and so on.

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Q: What’s your product range?

A: We mainly produce sous vide circulator, vacuum sealer ( food saver),

vacuum blender, Air Fryer, Stick blender, mini chopper…., and so on.

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Q: Can I customized packing?

A:  Yes, customer can provide artwork files in AI / PDF format for mass printing.

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Q: Do you accept OEM & ODM project?

A: Yes, we have experience in OEM & ODM projects. We have done ODM for more than

17 years.

For OEM project, our R&D will analyze your design file and come back to discuss about

product design in 3 -5 days.

 

Q: What’s the warranty period for your product.

A: All of our products are with 1 year warranty , such as our sous vide cooker,

vacuum food saver, Air Fryer Oven, stick blender and so on.

Q: What’s the Payment Terms.

A:  T/T, L/C for normal order.  We also accept Papal, Alipay for sample order.

Q: What’s the MOQ limit for your product.

A: For different product, the MOQ is different.

For example, the MOQ for sous vide circulator cooker is 1000pcs.

Q: What about the lead time?

A: Normally 40-45 days, depends on the order quantity.

Q: When you start to doing the sous vide stick?

A:  we started from 2015.

Q: How many models of sous vide you have?

A:  Currently, we have 19 models of sous vide stick.

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Q: Where is your main market of sous vide cooker?

A:  North of European.

Q: Whom you are selling sous vide to ?

A:  we are selling sous vide to Steba, Sousvidetools, Caso,  Good SV, Aldi, CTC,  Gifi etc.

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Q:How about the daily capacity of sous vide?

A:  we can produce 1000pcs sous vide per day.

Q: What Certificate of sous vide you have?

A: We have GS,CE, EMC, LVD, CB, ETL, SAA, PSE etc

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Q: what motors you are using for sous vide cooker?

A:  Our factory special design AC motor, IPX7

Q: Do you have any assessory for sous vide?

A:  Yes, we have sous vide container,  sous vide isolation ball.  Vacuum pump, vacuum bag, and sous vide rack etc.

 

Q: Do you have commercial used slow cooker?

A: yes, we have sous vide bath, commercial grade sous vide.

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Q: What is the different of your sous vide with others?

A:  Our sous vide have many patens on construction and ID.  We are the biggest sous vide factory on Chinese mainland.

Q: How many items of vacuum sealer you have?

A:  we have 7 items at this moment.

Q: Do you have any experience selling online?

A: Yes, Our sous vide are selling on Amazon by our clients.